Refund policy

Made to Order

Bits & Botany offers a 100% satisfaction guarantee.

However, all Bits & Botany artworks are printed and prepared to order. Because of this, we are unable to accept returns for change of mind or incorrect selections.

We encourage you to carefully review sizes, framing options, and descriptions before placing your order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Email us at: info@bitsandbotany.co.za
Please include:

Your order number
Photos of the item
Photos of the packaging

We will assess the issue and arrange a replacement where appropriate.

Framed Artwork

Frames are handmade using natural wood. Variations in grain, tone, and minor characteristics are part of the natural material and not considered defects.

Vintage & Archival Artwork

Bits & Botany artworks are sourced from historical public domain archives.
Some images may include original marks, annotations, or signs of age. These characteristics form part of the artwork’s historical nature and are not considered faults.